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Delivery Policy
For items purchased from our online store we offer Standard Delivery For
mainland UK and the Republic of Ireland we deliver 5 days a week - Monday
to Friday. We aim to deliver within 3 working days following the date your
order is placed. For orders placed between 12 noon on a Thursday and
midnight Sunday (or UK bank holiday if applicable), we aim to deliver within 4
working days. For express delivery & recorded delivery a signature will be
required upon receipt of the goods. A card will be left if no one is present with
instructions on how to pickup / arrange redelivery of your item.
Returns Policy
For items purchased from our online store We guarantee to refund any item
you are not completely happy with when you return it to us in saleable
condition within 14 days of receipt. Refunds will be issued via your original
method of payment.
To return your items contact us using the contact us link via our website and
we will allocate you a returns number. Please remember to ask the Post Office
for your proof of posting certificate and retain it for your reference. The Post
Office will stamp this and supply a tracking reference number starting with the
letters PA to prove the item(s) have been returned. Without this we cannot
refund any money if we do not receive the returned items.
The refund will be processed once your goods are received into our
warehouse. Please note that it may take 2-3 working days for the refunds to
show in your account. Each item returned is refunded separately, and will
show on your statement as a refund / credit from StrawberryField. You will be
refunded on to the card that the goods were purchased with. If your card
expires before we process your refund please contact our customer services
team with your order number, postcode and new card details.
Returning Goods Which are of Unsatisfactory Quality or Unfit for Purpose You
can return these items to us using the returns label. 7 Day Cooling-Off Period
(EU Only) In addition to our returns policy, under the Distance Selling
Regulations EU customers have seven working days (beginning the day after
receipt) to cancel your purchase.
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