Terms

Delivery Policy

For items purchased from our online store we offer Standard Delivery For mainland UK and the Republic of Ireland we deliver 5 days a week - Monday to Friday. We aim to deliver within 3 working days following the date your order is placed. For orders placed between 12 noon on a Thursday and midnight Sunday (or UK bank holiday if applicable), we aim to deliver within 4 working days. For express delivery & recorded delivery a signature will be required upon receipt of the goods. A card will be left if no one is present with instructions on how to pickup / arrange redelivery of your item.


Returns Policy

For items purchased from our online store We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be issued via your original method of payment.


To return your items contact us using the contact us link via our website and we will allocate you a returns number. Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items.


The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from StrawberryField. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.


Returning Goods Which are of Unsatisfactory Quality or Unfit for Purpose You can return these items to us using the returns label. 7 Day Cooling-Off Period (EU Only) In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase.

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